1. Age & ID Verification

• Minimum Age: All guests must be 18 years or older to enter. Accepted IDs include valid passports, UK driving licenses, or government-issued ID cards.
• ID Checks: Guests are required to present valid ID upon entry. Refusal to provide ID will result in denied entry.

2. Dress Code

• Smart Casual: Viaduct encourages a fashionable appearance. No sportswear, workwear, or attire with offensive language or imagery will be allowed.
• Inclusive Environment: Viaduct embraces diversity and personal expression. However, management reserves the right to deny entry if attire is deemed inappropriate.

3. Guest Lists & Reservations

• Priority Entry: Guests on Viaduct’s official guest list or holding reservations receive priority entry but must still adhere to all entry policies.
• No Guaranteed Entry: Being on the guest list or holding a reservation does not guarantee entry, which is subject to venue capacity and behaviour requirements.

4. Prohibited Items & Security Checks

• Bag and Coat Checks: Random bag checks may be conducted by security for safety. Guests are encouraged to leave large bags at home due to limited cloakroom space.
• Prohibited Items: No weapons, illegal substances, or outside beverages are permitted on the premises. Such items will be confiscated, and entry will be refused.

5. Barred Individuals

• Enforcement of Barred List: Viaduct maintains a strict barred list; individuals on this list will be denied entry without exception.
• Indefinite Barred Individuals: Those barred indefinitely will not be granted access, and management cannot overridden this status.
• Incident Documentation: Door staff will log any barred individuals attempting entry for reference.

6. Entry Refusal

• Management Discretion: Viaduct reserves the right to deny entry at the discretion of door staff or management, with possible reasons including:
  
  • Excessive intoxication
  • Aggressive or disrespectful behaviour
  • Non-compliance with dress code or guest list policy
  • Safety concerns

7. Re-entry Policy

• Restrictions on Re-entry: Guests leaving after midnight may not be permitted re-entry unless approved by management.

8. VIP Entry

• Dedicated Entry for VIPs: VIP guests enjoy priority entry but must still comply with all entry requirements, including age, dress code, and behaviour standards.

9. Capacity & Venue Control

• Capacity Compliance: Viaduct adheres to strict capacity limits. A “one in, one out” policy will apply once capacity is reached.
• Event-Specific Access: During special events, entry will be limited to ticket holders or those on designated lists.

10. Handling Disputes

• Conflict Resolution: Door staff serve as the first point of contact for entry disputes. Unresolved issues may be escalated to management.

11. Safety & Security

• CCTV Monitoring: Viaduct is equipped with CCTV at all entry points and within the venue. Footage is regularly reviewed for safety.
• Incident Logging: Incidents related to entry refusals or security concerns will be recorded in an incident log for internal review.